FAQ

We carefully prepare your orders and ship them as quickly as possible. Once your order has been shipped, you will receive a confirmation email containing the information needed to track its delivery.

You can choose between home delivery with Colissimo or delivery to a Pickup Point with Mondial Relay. The available delivery methods will be presented to you at the time of your order based on your address.

Delivery to a Mondial Relay Pickup Point is free from €60 of purchases and home delivery from €65 of purchases in mainland France.

As soon as your order has been shipped, you will receive an email containing your tracking number. This will allow you to track your package until it is delivered.

Yes. If an item is not suitable for you, you have the statutory right of withdrawal applicable to online purchases. Products must be returned in their original condition, complete and unused. Please consult our return policy for all terms and conditions.

Withdrawal form

Would you like to cancel an order placed on our online store?

Please fill in the information below so that we can identify your order and process your request.